Shipping policy

SHIPPING POLICY — DarkStitchCo

Last updated: [06/06/2026]

DIGITAL DELIVERY ONLY

DarkStitchCo sells 100% digital products. We do NOT ship physical items.

HOW DELIVERY WORKS:

1. After purchase, you'll receive an email with download links within minutes
2. The same links are available in your customer account
3. Files are delivered as PDF (pattern) — Pattern Keeper compatible

DELIVERY TIME:
✓ Standard patterns: INSTANT (within 5 minutes of payment)
✓ Custom photo-to-pattern: 3–7 business days

DIDN'T RECEIVE YOUR FILES?
1. Check your spam/junk folder
2. Wait 15 minutes (sometimes there's delay)
3. Log into your account at darkstitchpattern.shop
4. Still nothing? Email: hello@darkstitchpattern.shop

INTERNATIONAL CUSTOMERS:
Since all products are digital, there are NO customs fees, NO shipping costs, 
and NO international delivery delays. Available worldwide. 🌍

FILE FORMAT:
- PDF (compatible with all devices)
- Pattern Keeper app compatible
- Printable on A4 / Letter paper

CONTACT:
hello@darkstitchpattern.shop
DarkStitchCo