Contact Us

Have a question about a pattern, need help with a download, or want to discuss a custom order? We're here to help.

Email Us

Contact@darkstitchpattern.shop

We respond to all emails within 24 hours.

Before You Contact Us

For the fastest resolution, please include:

• Order issues: Your order number and a description of the problem
• Download problems: Your order number + the email address used at checkout
• Custom pattern inquiries: The photo you'd like converted (or a description of your idea)
• General questions: As much detail as possible so we can help you quickly

Common Questions

I didn't receive my download link.
Check your spam/junk folder first. If it's not there, email us with your order number and we'll resend it right away.

Can I get a custom pattern made from my photo?
Yes! Visit our Custom Pattern Service page for details. Custom orders start at $29.99 and are delivered within 1–12 hours.

Are your patterns compatible with Pattern Keeper?
Yes — all DarkStitchCo patterns are Pattern Keeper compatible.